Terms & Conditions

The Agreement comprises as per the terms and conditions laid out in the rental document setting out the hire details which is provided with each vehicle at the point of hire.  The Rental Agreement is made between Ji-Drive (herein referred to as “The Owner” and the person and or company signing the document (herein referred to as “The client”.
It is hereby agreed as follows...

1. That Ji-Drive will allow the Client to take the motor vehicle, details of which are described        in the Rental Agreement for a period of time, as specified in the Agreement.
2.  The vehicle may only be driven during that time by the person named in the Agreement         or a supplementary driver, also mentioned in the Agreement and only if they hold a valid         driver’s licence.
3.  The client shall pay Ji-drive for the hire of the vehicle, the sum as specified in the                   Agreement and authorise Ji-driver to charge all amounts payable to the Clients’s account.
4.  The Client acknowledges that they shall be liable to pay to the Owner any additional               charges incured during the period they're in posession of the vehicle.
     Such as
     a) Fee for additional driver
     b) Fee for driver under the age of 23.
     c) Extra kilometres (if specified in the Agreement)
     d) Charges for Petrol (The vehicle will be given with a full tank and MUST be returned full)
     e) Road User Change ( if a vehicle which is specified only for town/tarmac use and this               vehicle is taken off road and/or into a national Park – The Client will get charged for                 wrong usage of the vehicle and could even loss their full deposit depending on the                 extent of the damage to the vehicle.
     f) Charges for late return
    g) Charges for damage or repair of the vehicle (subject to the other terms of the Rental              Agreement); and any enforcement charges relating to such damage or repairs                       (including legal costs);
   h)  Charges for cleaning the vehicle's interior if the vehicle is returned in an excessively              dirty condition that requires extra cleaning or deodorizing. This includes, but is not                  limited to, spillage of fluids, food, vomit, other stains, and unpleasant odours including            cigarette smoke;
    i) Traffic and/or parking offence infringement fees;
    j) Any surcharges in connection with the use of a debit or credit card by the client.
5.The owner will charge the amounts set out in clauses 3 and 4 above to the hirer's account     during or after the term of hire is completed, or the client may pay such charges as                agreed with the Ji-drive, such choice to be at the Ji-drive's sole discretion.
6.  A deposit is required to make a reservation at the start of the rental and to cover the liability excess, any charges incurred during the rental and, in some cases, fuel.  Mpesa or a valid major credit card will be required in most cases and must be in the main driver's name. Provided the car and extras are returned in the same state as rented and in accordance with the fuel policy, this deposit will be refunded after dropping the car off (please note that it may take 14 days for the money to appear on your credit card again and two days for Mpesa payments).
Vehicles are rented out with a full tank and are to be returned full.  If the car is not returned full, the car will be filled and this money will be deducted from the deposit.  The cost may be higher than it would be at a local petrol station and there may be an admin cost involved.
7. The Client shall not:
a) Use or allow the vehicle to be used for the transport of passengers for hire or reward unless the vehicle is hired with the owner's knowledge for use in a passenger service licensed by the NTSA.
b) Sublet or hire the vehicle to any other person unless prior approval from Ji-drive has              been obtained;
c) Allow the vehicle to be used outside his/her authority;
d) Operate the vehicle or allow it to be operated in circumstances that constitute an offence        (which relates to driving under the influence of alcohol or drugs);
e) Operate the vehicle or allow it to be operated in any race, speed test, reliability trial, rally        or contest, or operated on any race or rally circuit or in any event as a pace-maker or              testing in preparation for any of them;
f) Operate the vehicle or allow it to be operated for the transport of more passengers or             goods than the maximum specified in the certificate of loading and/or road user charge           certificate, whichever is the lesser, for the vehicle;
g) Drive or allow the vehicle to be driven by any person if at the time of driving the vehicle          the driver does not hold a current full valid driver's licence appropriate for the vehicle;
h) Drive or allow the vehicle to be driven on any roads excluded in the terms and conditions,      or on any beach, driveway, or surface likely to damage the vehicle;
i) Allow the vehicle to be driven by any person who is not named or described in the Rental       Document as a person permitted to drive the vehicle;
j) Operate the vehicle or allow it to be operated to propel or tow any other vehicle;
k) Transport any animal in the vehicle (with the exception of guide dogs for visually impaired       people);
l) Operate or allow the vehicle to be used in involvement with any illegal activity.
m) Allow any person to smoke in the vehicle.
Child Seats GPS & Special Requests
8. Child seats, GPS Navigation systems, roof racks (not available on some cars) and other ‘extra’ items are available on request.  There is an additional fee payable to Ji-drive. As required by the law, rear seatbelts are provided in all cars. Requests for these items should be made at the time of booking.
Out-of-Hours Service
9. We do not have an airport office but can offer vehicles at the airport upon flight arrivals.          There is an additional fee for this.  In the event of flight delay additional costs may be               incurred. 
Minimum / Maximum Age Limitations
10. In most locations, the minimum hiring age is 23 years. Additional fees may apply for drivers aged under 25 years or over 65 years: where the correct driver age has been submitted with the booking request, we will advise of any likely fees. Minimum age requirements on larger cars may also be higher.
Additional Drivers
11. Fees may apply for additional drivers, payable at the start of the hire. Drivers licence copies will be needed for any additional driver. 
One-Way Rentals
12. One-way rentals must be confirmed in advance and are be subject to one-way fees, payable to the car hire company at the start of the hire.  The vehicle must be returned full at that destination.
Deliveries & Collections
13. We can arrange for the vehicle to be delivered / collected from a specified address at an extra charge. We will advise you on the fee when you confirm your pick-up / drop-off times, along with the full address details, in your booking request.
14. The Client shall ensure that:
a) All reasonable care is taken when driving and parking the vehicle;
b) The coolant in the vehicle's radiator and battery is maintained at the proper level;
c) The oil in the vehicle is maintained at the proper level;
d) Only the fuel type specified for the vehicle will be used;
e) The tyres are maintained at their proper pressure;
f) The vehicle is locked and secure at all times when it is not in use and the keys kept under the hirer's personal control at all times;
g) The distance recorder or speedometer, are not interfered with;
h) No part of the engine, transmission, braking or suspension systems are interfered with;
i) Should a warning light be illuminated or the hirer believes the vehicle requires mechanical attention the hirer will stop driving and contact Ji-drive immediately;
j) All drivers authorised to use this vehicle during the term of hire are aware of and must             comply with the terms outlined in the Rental Agreement; and
k) Any authorised driver carries their driver's licence with them in the vehicle at all times and will produce it on demand to any enforcement officer.
Ji-drive's obligations
15. That Ji-drive shall supply the vehicle in a safe and roadworthy condition, up to current Certificate of Fitness standards.
Mechanical and accidents repairs
16. If the vehicle is involved in an accident, is damaged, breaks down or requires repair or salvage, regardless of cause, the clint shall notify Ji-drive of the full circumstances by telephone immediately. The client MUST also go to the local Police Station and report the accident and get a stamped POLICE ABSTRACT.
17. The hirer shall not arrange or undertake any repairs or salvage without the owner's authority (this includes, but is not limited to, purchasing a replacement tyre) except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle or to other property.
18. 24 Hour Roadside Assistance is free for all inherent mechanical faults (as determined by the owner or its authorised repairer) related to the vehicle specified in the Rental Document.  For all other roadside assistance call outs including refuelling, jump start, tyre related incidents, lost keys and keys locked in the vehicle, a service fee will be charged.
19. If the vehicle requires repair or replacement, the decision to supply another vehicle to the hirer is at the owner's sole discretion.
20. The client shall, at or before the expiry of the term of hire, deliver the vehicle to the agreed rental location described in the Rental Document or obtain the owner's consent to the continuation of the hire (in which case the client shall pay additional hire charges for the extended term of hire). If the client does not comply with this clause, and does not immediately return the vehicle, the owner may report the vehicle as stolen to the Police and the hirer must compensate the owner for either the full cost of the vehicle, or all additional costs and losses incurred up to the time that the vehicle is recovered by the owner.
21. The client is liable for:
a) Any loss of, or damage to, the vehicle and its accessories;
b) Any consequential damage, loss or costs incurred by the owner, including salvage costs, loss of ability to re-hire and loss of revenue; and
c) Any loss of, or damage to, vehicles and property of third parties, arising during the term of hire.
22. The rate of the hire is inclusive of Collision Damage Waiver (CDW)
Collision Damage Waiver reduces the renter's liability from the total cost of the damage to an excess amount, where applicable, unless the renter intentionally causes the damage, is under the influence of drink or drugs, or uses the car in a prohibited or negligent way – such as driving off main roads or hiring to other parties. CDW covers liability for damage to the car or its parts.  Windscreens, tyres, undercarriage, replacement locks, replacement keys and towing charges are NOT covered under the CDW policy.
In cases of minor accidents, such as scratches, bumper dent, broken light, broken/stolen side mirrors etc., the Hirer may want to settle the claim which is less than the cost of the EXCESS.
23. Insurance does not cover reckless or negligent use of the vehicle. If the car is used off road or is left unattended once it gets stuck, The client will be debited from the deposit or may lose the entire deposit depending on the extent of the damage.
24. Windscreen damage and tyre bursts are not included in the insurance and the client will be charged the cost of a new replacement.
25. The client acknowledges that the cover referred to in clause 22 will not apply:
a) At any time when the driver of the vehicle is under the influence of alcohol or any drug;
b) At any time when the vehicle is in an unsafe or roadworthy condition, such condition arising during the course of the hire, that caused or contributed to the damage or loss, and the client or driver was aware or should have been aware of the unsafe or roadworthy condition of the vehicle;
c) At any time when a mechanical failure breakdown or breakage occurs and/or an electrical or electronic failure or breakdown occurs that is the result of improper use of the vehicle. This exclusion also applies to damage to the engine or transmission system directly resulting from any mechanical failure breakdown or breakage, but does not otherwise apply to resulting damage to other parts of the vehicle;
d) At any time when the vehicle is driven in any race, speed test, reliability trial, rally or contest, or operated on any race or rally circuit or in any event as a pace-maker, or testing in preparation for any of them;
e) At any time when the vehicle is driven by anyone not named or described in the Rental Document as a person permitted to drive the vehicle (unless the client is a body corporate or Department of State and the driver is authorised by them to drive, subject to all other terms and conditions in the Rental Agreement);
f) At any time when the vehicle is driven by an unlicensed person;
g) At any time when the vehicle is wilfully or recklessly damaged or lost by the client, a nominated driver, or a person under the client's authority or control;
h) At any time when the driver commits a traffic offence while driving the vehicle;
i) At any time when the vehicle is loaded or is being loaded in excess of the manufacturer's specifications;
j) At any time when the vehicle is being loaded or unloaded beyond the limits of a thoroughfare and such loading or unloading is not performed by the driver or attendant of the vehicle;
k) At any time when the driver fails to stop or remain at the scene following the occurrence of an accident where required to do so by law;
l) To any fine or penalty imposed as a result of prosecution for breach of any law;
m) To any puncture, cut or bursting of any tyre, or damage to any tyre by application of brakes;
n) To any wear and tear to the vehicle;
26. All penalties related to traffic and/or parking offences are the responsibility of the client and the owner may charge the client's credit card for any traffic and/or parking offence infringement fees incurred by him/her. That Ji-drive undertakes, in the event that we receive notice of any traffic or parking offenses incurred by the client, to send a copy of any such notice to the client as soon as is practicable and to provide the necessary information to the relevant issuing authority for such notices to be directed to the client. The client has the right to challenge, complain about, query or object to the alleged offence to the issuing enforcement authority and has a right to seek a court hearing (within 56 days from the date of issue of the infringement notice or 28 days from the date of issue of the reminder notice).
27. The owner has the right to terminate the hire and take immediate possession of the vehicle if the hirer fails to comply with any of the terms of the Rental Agreement, or if the vehicle is damaged. The termination of a hire under the authority of this clause shall be without prejudice to the other rights of Ji-drive and the rights of the client under the Rental Agreement or otherwise.
In addition to the insurance cover set out above, the client may also choose
28. Theft Protection (TP)
Theft Protection reduces the renter's liability in the event of theft or damage caused due to theft or attempted theft of the car to an excess amount, where applicable. Negligence connected with the theft of/damage to the car may lead to the car hire company requiring the full amount for the cost of the car. 
29. EXCESS DISCOUNT – This can be purchased as an additional and can reduce the EXCESS LIABILITY by 50%
30. EXCESS WAIVER – This can be purchased as an additional and reduces the EXCESS LIABILITY to ZERO.
31. Excess Discount and Excess Waiver Insurance is offered on behalf of the current policy underwriter, and the owner acts only as their agent in arranging this insurance. The amount of that excess and the daily rate payable is dependent upon the age of the client, the type of vehicle hired, and the location of hire.
32. EXCESS DISCOUNT and EXCESS WAIVER only apply in the case of Collision Damage or an accident with another vehicle.  If the vehicle is involved in an accident or mechanical breakdown which is due to reckless or negligent driving or is involved in an accident which is also due to recklessness or negligence on the part of the client, These conditions do not fall within the cover of EXCESS WAIVER or EXCESS DISCOUNT and the Hirer will be charged the costs incurred in repairing the vehicle or the full EXCESS LIABILITY
Note: Top-up Protection is offered to customers hiring a car with a zero-excess Collision Damage Waiver (CDW) policy.
Our waiver products will not cover:
Repairs not approved by Ji-drive company
Cleaning charges or damage to the car’s interior (unless caused by a collision)
Damage to / loss of child seats, GPS devices or other “extra” equipment
Costs incurred under circumstances that break the terms of the rental agreement (such as dangerous, careless or negligent driving, refuelling errors, or driving under the influence of drugs or alcohol).

33. The information requested from the hirer is to enable the owner to assess the hirer’s request to hire a vehicle.  The client does not have to supply this information, but if the client does not, then the owner is unable to hire the vehicle. The client acknowledges that the owner will collect, hold and use the client’s personal information for purposes related to the hire of the vehicle and the provision of related customer services, including direct marketing and assessing customer satisfaction with products and services provided by the owner. The client further acknowledges that such personal information may be disclosed to debt collection agencies in the event that the client defaults in the payment of any monies owing to the owner, or other parties involved in an accident with the vehicle while on hire to him/her; or any organisations responsible for the processing or handling of traffic related infringements; and the client hereby authorises the disclosure of their personal information for such purposes.
NOTE TO client
Ji-drive hereby provides the client with the Chauffeur Driven service subject to the terms and conditions applicable herein. The client will be bound by these terms and conditions.

  1. Whilst we do our utmost to ensure our drivers are punctual.  You will understand that we cannot accept responsibility for delays caused by circumstances not under our control, including road traffic accidents, breakdowns etc.
  2. The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
  3. Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
  4. We may provide subcontracted vehicles when necessary to provide a quality service.
  5. If there are any changes or variations including extra mileage to the journeys other than what were agreed at the time of booking, the client will be charged extras in accordance with the pricing structure on our website.
  6. We reserve the right to change your vehicle or chauffeur at ANY TIME if at all necessary for reasons beyond our control.
  7. All vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and we shall not be held responsible/liable for any loss/damage to such property.
  8. We and our chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
  9. We will not tolerate any verbal or physical abuse directed to our drivers or any other staff.
  10. We maintain a strict no smoking, drinking or eating policy in all our vehicles.
  11. Online quotations do not allow for public and bank holidays like Christmas Day or New Year’s Eve where there may be an additional surcharge.
  12. Only the driver designated by the company is authorised to drive the vehicle.
  13. Driver’s timings are normal business hours, from 8am to 6pm unless previously agreed with the company.  Hourly overtime may apply.
  14. The Client is responsible for payments where the vehicle is parked in a PAID PARKING.  This is not the responsibility of the company or the driver. If the driver is asked to park in an unauthorised parking and is fined/towed – this will be responsibility of the client
  15. The Client is to fuel the vehicle unless otherwise agreed by the company in advance.
  16.  The client is responsible for allowing enough time to be at the location required and the company and driver take no responsibility for any delay whatsoever.
  17. All drivers are contactable by mobile phone.
  18. During Safari the driver is under strict instructions by the company to drive the vehicle safely and to stay on the designated roads.  The driver will not and is not to be instructed by the client to go off road and drive the vehicle where it is not permitted.
  19. Where the vehicle is hired with a driver, the client has no insurance liability.  Any damage to the car caused by an accident or otherwise is the responsibility of the Company and driver.
  20. Drivers may assist the client with their luggage although it is not their duty to carry the client’s luggage.
  21. The company will not cover injury or fines caused by passenger irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a stop.
  22. Under no circumstances will the driver carry more passengers than the vehicle is licensed to carry.
  23. Security deposit is required for fuel (in case it has not be filled), delay, cleaning of the interior and any other charges. In the event of sickness, spillages and spoils in the vehicle, extra cleaning or dry cleaning charges may apply.
  24. Gratuities are at the client’s discretion and are not included in the price. If the client wishes to make a gratuity payment, he/she may request this be charged at their discretion or may pay the driver directly